s11
Support
s13
Feedback

Website: https://www.szinspire.com


Email: Info@szinspire.com


Tel:18926760157


Service
s16
Service policy
1. The company has independent scientific research, service team, to provide customers with perfect pre-sale, sale and after-sale system services.
2. Customers who buy our products enjoy our professional training.
3. We are committed to the lifelong maintenance of our products and other services.
s15
Efficient and fast service teams
Without geographical limitations, through the Internet, you can connect to the Enspyre Remote Service Center, where highly qualified engineers provide professional technical support services to customers worldwide.
s14
Pre-sales and after-sales service
Without geographical limitations, through the Internet, you can connect to the Enspyre Remote Service Center, where highly qualified engineers provide professional technical support services to customers worldwide.
Return visit mechanism
Callback
Our marketing sales or after-sales personnel will call back the customer once a week to understand the operation and use of the machine.
s21
On-site visits
Regardless of the new and old customers our company will arrange after-sales personnel or market sales staff to the factory to inspect the machine once a month, in order to timely find the machine operation and personnel operation problems, and solve the problem in a timely manner.
s21
File record
Establish a complete customer after-sales service file, record the details of each visit, so as to facilitate the engineering department to refer to the study.

If the customer needs, the service file can be backed up to the customer for reference.
s21
Customer Service Complaints

1. The service personnel obey the unified command and arrangement during the service period in 

the client company.


2. The service personnel must comply with all aspects of the customer company's management 

system and the rules and regulations.


3. The service personnel should fill in the service report during the period of stationing in the 

factory and ask the relevant technical personnel of the customer to sign and confirm the report 

and send it back to our company.


4. According to the actual situation of the complaint, the customer can decide whether the 

complained service personnel continue to stay in the factory service, and can propose to replace 

other service personnel.